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Installation & Service Technician

Summary

Established and growing, machine design and manufacturing business, located in Ann Arbor, MI is searching for a field service technician interested in traveling to customer sites to install, train, and troubleshoot equipment. Machines have a PC computer user interface, PLCs, machine tool equipment, and occasionally robotics and conveyors. Travel averages 75% throughout the year. Strong troubleshooting and customer relationship skills are required.

Responsibilities

  • Installing new equipment and training customers
  • Troubleshooting equipment
  • Responding to customer maintenance calls
  • Handling customer issues and making sure the customer is 100% satisfied before you leave the site
  • Logging the results of customer visits in CRM system for future follow-up by anyone in the group and for reporting purposes.
  • Escalating issues to the proper level if assistance is required to resolve the problem.
  • Other responsibilities will include machine assembly for the Production Department and balancing parts in the Balancing Service Department depending on the needs of the business.

Key Skills and Abilities

  • Knowledge of programmable logic controllers and real-time control systems
  • Experience troubleshooting automated machines
  • Strong problem solving abilities
  • Excellent customer interfacing skills
  • Ability to collaborate successfully in a small team
  • Willing to travel 75% on average during the year

Experience and Education

  • 2-10+ years experience (compensation based on years of experience)
  • High School Diploma or GED, required
  • Technical associates degree, desired

Expectations of the Position

  • Troubleshoot equipment, satisfy the customer

Critical Success Factors

  • Strong troubleshooting skills
  • Excellent customer service demeanor

Person Specification

  • Adaptable, team player

Reports To

  • Service Manager

 

Interested persons may send their resume and cover letter to:

Attn: Human Resources
Hines Industries
240 Metty Drive
Ann Arbor, MI 48103-9498

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