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          Installation & Service Technician

          Summary

          Established and growing, machine design and manufacturing business, located in Ann Arbor, MI is searching for a field service technician interested in traveling to customer sites to install, train, and troubleshoot equipment. Machines have a PC computer user interface, PLCs, machine tool equipment, and occasionally robotics and conveyors. Travel averages 75% throughout the year. Strong troubleshooting and customer relationship skills are required.

          Responsibilities

          • Installing new equipment and training customers
          • Troubleshooting equipment
          • Responding to customer maintenance calls
          • Handling customer issues and making sure the customer is 100% satisfied before you leave the site
          • Logging the results of customer visits in CRM system for future follow-up by anyone in the group and for reporting purposes.
          • Escalating issues to the proper level if assistance is required to resolve the problem.
          • Other responsibilities will include machine assembly for the Production Department and balancing parts in the Balancing Service Department depending on the needs of the business.

          Key Skills and Abilities

          • Knowledge of programmable logic controllers and real-time control systems
          • Experience troubleshooting automated machines
          • Strong problem solving abilities
          • Excellent customer interfacing skills
          • Ability to collaborate successfully in a small team
          • Willing to travel 75% on average during the year

          Experience and Education

          • 2-10+ years experience (compensation based on years of experience)
          • High School Diploma or GED, required
          • Technical associates degree, desired

          Expectations of the Position

          • Troubleshoot equipment, satisfy the customer

          Critical Success Factors

          • Strong troubleshooting skills
          • Excellent customer service demeanor

          Person Specification

          • Adaptable, team player

          Reports To

          • Service Manager

           

          Interested persons may send their resume and cover letter to:

          Attn: Human Resources
          Hines Industries
          240 Metty Drive
          Ann Arbor, MI 48103-9498

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